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Why Cloud Contact Centers?

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The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like customer service and CRM applications

5G Defined

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Anticipation has been building over the roll-out of 5G technology. With major US mobile carriers having trialed 5G in select cities while continuing to expand the scope of their 5G networks, and with plans for broader roll-out in the coming year, 5G will soon be widely available. However, though 5G is often referenced and is

When and Why to Consider 4G LTE?

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As cloud computing becomes the norm and more work continues to get done outside of the office, 4G LTE is quickly becoming the network solutions of choice for connecting people, places, and ‘things.’ That’s because most companies today have outgrown their traditional WAN networks, and they require much greater bandwidth capacity. Conventional WAN networks –

Why Hosted PBX? Get Smart With Your Phone System

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If you’ve been thinking about moving to a hosted PBX phone system, you’re in good company. Regardless of the prevalence of smartphones, chat, texting, email, video calls, and other high-tech communication, companies still need a reliable business phone system to stay competitive. Since the 1970s, most companies have used analog telephone lines and a traditional

Colocation and Cloud Services – What You Need to Know

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Today doing more with less isn’t enough. Companies are looking to do even more, with even less. That’s primarily why more businesses are turning to colocation and cloud colocation services. Datacenter colocation and cloud services can help to cut costs, gain efficiencies, and deliver on-demand services, which can give businesses a distinct advantage. While both

Productivity Showdown: Microsoft Office 365 vs Google G-Suite

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When it comes to business productivity, Microsoft Office 365 and Google’s G-Suite stand head and shoulders above the other software options. But even with the choices seemingly narrowed down to just two, it can still be a challenge to decide which is right for your business. This guide will help highlight some differences between the