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How to Apply Lessons Learned from Telecom Expense Management (TEM) to Cloud Management

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As cloud services continue to become more pervasive in organizations big and small, companies are looking for smarter ways to manage and evaluate cloud expenses. Many cloud services are billed on usage related to software, platforms, and infrastructure. There are generally multiple contact options available, various service bundles, and pricing structures which makes comparing and

Business Factors Driving UC Adoption

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In today’s ultra-competitive business environment, there are multiple factors driving the growing appetite for Unified Communications (UC). The pressure to reduce IT spend, coupled with a distributed workforce and rising expectations for always-on connectivity by employees, customers and partners are just some of the contributors pushing organizations to rethink the way they manage communication processes.