Top 3 Ways Mobile Technologies and Unified Communications are Changing the Business Landscape

Today, in an era when people are striving to make the most out of every minute of their time, part of that equation is optimizing how time is spent at work. Digital and mobile technologies are powering this effort and enabling a more dynamic and flexible workforce. These mobile solutions coupled with Unified Communication & Collaboration (UC&C) applications are a foundational component of this movement because they are giving enterprises the ability to support remote workers with the tools and connectivity they need to stay productive and happy, all while keeping organizations and information secure. Mobile devices, cloud-based enterprise applications, and the adaptable networks that support them are powering these modern work environments so more employees can work from anywhere and still communicate and collaborate in natural and practical ways. Let’s look at the top three ways mobile technologies are helping leading enterprises improve communication, automate processes, and transform the way their teams conduct business.
  1.   Improved workplace flexibility – The results are in; most professionals enjoy and value working outside the office! And, frequently they’re using several mobile devices, and often personal devices, to complete business tasks. A recent study by Citrix tells us that 61% of workers report working outside the office at least part of the time and they’re using 3+ devices daily for work activities. (Source: Citrix). Part of workplace flexibility is having access to mobile tools and applications that deliver a consistent and seamless user experience (UX). Whether the devices used by team members are personal smartphones (Bring Your Own Device BYOD), or work-issued devices, such as a laptop.  A Mobile Device Management (MDM) framework can support how enterprises select and deploy mobile devices, applications, and voice and data plans. An adaptive MDM strategy is imperative because it will allow organizations to take advantage of new opportunities quickly and without limitations while keeping data secure and corporate assets protected. Finding unified communication and collaboration applications that work on a range of platforms (i.e., ioS, Android, etc.) will help to improve efficiency and productivity across teams and best support these new flexible work models.
  2.     Enhanced collaboration – Ensuring remote workers, as well as those in branch offices and corporate offices, are communicating efficiently and effectively is a top priority for corporate leaders. A unified communication platform and smart mobile management strategy that keeps mobile devices and data plans optimized are critical to keeping decentralized teams in sync. Team applications are particularly important for enterprises that work in verticals that require fieldwork, such as fiber optic installation for example. These professionals may have questions for supervisors located offsite that would benefit from a mobile workstation. New mobile native UC platforms can also deliver secure access to enterprise applications, like the G Suite and Salesforce, and include collaboration tools like email, instant message, whiteboarding, document share, and one-touch voice and video conferencing. These applications ensure high-quality outcomes for clients and consistent performance for all team members, regardless of their location.  By enabling instant communication access and putting in-depth resources and support in the palm of employees’ hands, individuals can solve problems more quickly and deliver higher-caliber service.
  3.   Lower talent churn – While flexible, remote working options are popular across the board, millennials overwhelming value flexible work options supported by mobile technology. A recent survey by Ernst & Young shows that millennials ‘highly value flexible work’ and are the most likely to change jobs to have flexibility in their working environments. (E&Y). These groups also find social collaboration tools to be a very natural way of working. Companies that can deliver flexible work options and innovative collaboration applications will attract and retain top talent, reducing employee turnover and lowering the high costs of retraining and filling positions. 
Industry watchers tell us there’s been a 4x increase in people working remotely over the past ten years. And, all signs point to those numbers increasing. As a higher percentage of the population gravitate toward remote working opportunities and a flexible work environment, enterprises need to continue to innovate and find new ways to empower and manage employees’ mobility tools to meet security, agility and productivity demands. Mobile phones, as well as modern unified communication tools, are paving the way for this shift and in doing so, they’re driving better communication across the enterprise as well increased collaboration, improved flexibility, lower talent churn, and increased revenue potential. 

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