Hosted PBX is a cloud-based communications system that allows employees to access all of the features of a business phone system – voicemail, fax, conference calling, and others – from anywhere that has an internet connection. This means that employees can stay productive while working from anywhere in the world while still making a positive impression on clients with a professional business phone system.
Increasing productivity – for every age group
We used to think that only younger generations – millennials and Gen Zers – were the only ones seeking remote work flexibility. However, new surveys show that more flexibility at work is a job benefit that workers of all ages are demanding. According to Upwork, some 73% of all teams will have remote workers by 2028, showing that ‘working from home’ is becoming increasingly desirable and commonplace. (Tech Republic). Hosted PBX systems make productive working from home possible by giving the team access to advanced features that were once available only in an office setting. So, just how does hosted PBX help remote workers get more done? Let’s explore further.
Connecting with colleagues: While employees may not be working under the same roof, they are still all connected by the same phone system. This allows users to quickly connect with colleagues using four-digit business extensions through the hosted PBX system, which reduces costs on long-distance calls. Additionally, hosted PBX platforms offer conference calling (both audio and video), eliminating the need for in-person meetings when workers are based remotely. Instead, employees and other partners across multiple locations can connect on a single call.
Keeping personal and business communication separate: Employees are assigned a phone number within the business directory; however, rather than being tied to a specific telephone within the office, any calls to the number are automatically forwarded to the employee’s personal device. This allows them to work from anywhere and still answer all of their important calls, without giving up their personal phone number.
Unified Call Messaging (UCM): When an employee receives a communication, it can be shared across multiple selected platforms. In this sense, a voicemail will not just be accessible by phone but can also be sent via email. This provides employees with multiple avenues to access important messages.
Multi-device access: With hosted PBX, employees can make and receive telephone calls on any device that has the software installed and internet access. This gives employees the ability to make and receive a call from their desk, at their home office, or on their mobile devices when they are on the move.
Flexibility: Employees can work from nearly anywhere with hosted PBX, allowing them to complete their work more effectively while promoting greater employee satisfaction and thus productivity.
A hosted PBX system also has features that can generate reports that help monitor and support employee productivity. With the ability to identify gaps in usage, employers can develop strategies to encourage greater efficiency and productivity among remote employees.
Reducing costs and maintenance
In addition to promoting more productive remote working opportunities for employees, hosted PBX systems are also cost-effective and low maintenance. By making remote working easier, companies may require less office space, for example, thus reducing overhead costs. Additionally, with a hosted PBX system companies don’t need to spend valuable resources to install or maintain a phone system, and there is no required hardware or maintenance. Instead, employees install the service by simply downloading the app to their computers or mobile devices. It is also easy to add and remove lines as needed. Companies only pay for the minutes the employees use, and they receive an invoice that includes all of the company’s employees, making payment easier and eliminating the need for remote employees to prepare and submit their personal phone bills for reimbursement. Leading companies making the switch to hosted PBX are seeing substantial cost savings and gains in employee productivity – paving the way for profitable futures.