Why Hosted PBX? Get Smart With Your Phone System

If you’ve been thinking about moving to a hosted PBX phone system, you’re in good company. Regardless of the prevalence of smartphones, chat, texting, email, video calls, and other high-tech communication, companies still need a reliable business phone system to stay competitive. Since the 1970s, most companies have used analog telephone lines and a traditional PBX or Private Branch Exchange system to make this happen. Besides providing ‘automated call switching,’ PBX was also a breakthrough because it enables call forwarding, call holding features, and call recording. Fast forward another 50 years, and today we’re seeing hosted PBX services catch on for businesses looking for even more efficient and cost-effective communication, plus additional features.  Unlike traditional PBX that runs over copper-based analog telephones lines, hosted PBX is a telephone exchange system that runs over a cloud-based IP network. Because it’s run over the internet, it’s centrally managed using software, cutting down on investments needed in hardware and equipment and giving companies much greater flexibility and control. Hosted PBX software also makes it simple to manage business phone systems, including adding users, updating and changing phone numbers, adding extensions, auto attendants, and other everyday functions. For these reasons, analysts estimate the global hosted PBX market size is expected to reach $12.72 billion by 2025 with the CAGR of 14% from 2019 to 2025. (Source: Envision). What are some other reasons to consider hosted PBX? Let’s go over why many business leaders – especially in the SMB space – are making a move.
  • Off-site management – One of the biggest reasons hosted PBX is attractive is that the solution is managed completely off-site, instead of down the hall in a server closest as is the case with many traditional PBX systems. Because it’s hosted in a data center businesses no longer have to invest in hardware, software, other infrastructure, or training to set it up or keep it running. Now with hosted PBX, network administrators have access to the PBX platform through a cloud portal where they can make changes to the system as needed. 
  • Employees can take calls from anywhere – Another benefit of running phone lines over IP networks is that employees can access their entire phone system from anywhere and on most internet-connected devices. In conjunction with a VoIP system, hosted PBX makes it possible to connect from an IP phone, smartphone, or laptop. All it takes is a mobile device that can download and install the appropriate software. Then, a user can log in using their username a password and place a call. This flexibility makes hosted PBX ideal for many SMBs, giving employees the ability to work from remote locations very easily. Users can have calls forwarded to any device, without having to give out a personal cell phone or home number. 
  • Quick set up – The deployment window for hosted PBX is short, in some cases even granting users access to the system in less than one day.  The PBX provider usually provides setup and maintenance as well. For businesses with multiple business locations and branch offices, cloud-hosted PBX is beneficial in that it can easily expand connecting all offices.
  • Redundancy – Using hosted PBX also builds redundancy into a company’s communication system. Since the platform is hosted, there is no single point of failure that can result in the disruption of business communications. This capability is in contrast to traditional PBX lines which can get cut or be impacted by natural or human-made disasters.

Using technology to your advantage

No company wants to be stuck using outdated technology. Having hosted PBX allows companies to use new technology to save money and gain efficiencies, making the difference between a thriving organization and one that’s just keeping pace. Finding the right hosted PBX and VoIP provider can help companies meet their goals and decide on the features that are most important vs. costs.

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